Frequently Asked Questions

GEST
1. What is GEST?

GEST is a luxurious service call system designed for superyachts and high-end properties. It offers a seamless and elegant way to request service discreetly, blending beautifully into sophisticated interiors while ensuring exceptional functionality.

2. What does a complete GEST service call system include?

A full GEST setup consists of:
– The GEST service call button
– Wireless charger
– Server (local, virtual, or cloud-based)
– The GEST app
– A stable Wi-Fi network
Together, these components create a connected, intuitive system for staff communication and service management.

3. How does the GEST button work?

The GEST button connects via Wi-Fi and communicates with the GEST app.
Make a call: Hold until the ring lights up
Cancel a call: Hold until the ring turns off
Emergency call: Hold until the ring turns red

Indicator Lights:
Green pulse – Call accepted
Purple spin – Configuration mode
Yellow spin – Connecting to Wi-Fi
Yellow filling – Charging indicator

4. How do I set up the GEST Service Call System?

Follow these quick steps:
1. Install the GEST App: available on the App Store and Google Play.
2. Choose Setup Type: local/virtual (same configuration-wise for this step) or cloud.
3. Log In: Use the credentials provided by the GEST Team.
4. Add Staff Members: assign roles and permissions.
5. Add Locations: label spaces (e.g., “Lounge”).
6. Power On Device: Press ON/OFF with the included pin.
7. Connect to Wi-Fi: enter network credentials and pair your device.
8. Approve in App: finalise setup by approving the device.
Within minutes, your GEST system will be ready for service.

5. What are the compatibility requirements?

GEST works with:
– Apple: iPhone, iPad, Apple Watch
– Android: Phones, tablets, smartwatches

Requirements:
– Bluetooth-enabled device
– Minimum iOS 14 or Android 7.1
– 2.4 GHz Wi-Fi (802.11n) network (NOT compatible with 5GHz)

6. How do I charge the GEST button?

Use only the official GEST charger to maintain battery health and prevent overcharging.
Full charge: ~6 hours
Battery life: 2–5 days (depending on use and environmental conditions)

7. How can I customise my GEST?

GEST offers extensive personalisation to match your interior design and preferences.

Finish Options:
– Solid Black: silver ring with black ABS plastic
– Solid White: silver ring with white ABS plastic
– Universe: silver ring with your choice of fine leather
– Boutique: silver, gold, dark, or light bronze rings with leather or wood (Amazaouké or Walnut)

Customisations:
– Multi-touch options (up to four dedicated service zones and a general call)
– Tailored tones and light cues
– Engraved ring or logo
– Personalised materials and finishes

For bespoke editions, contact YachtCloud to discuss your custom design.

8. What are the multi-touch options?

The multi-touch GEST allows you to assign up to four touch zones to specific services, for example:
– Housekeeping
– Chef or kitchen service
– Coffee or refreshment service
– Security or technical support
– Driver, taxi
– Do not disturb
Have a specific icon, logo, emblem, you want to use? Send it to us and we will design it for your button.

9. How do I reset the GEST device?

Press the ON/OFF button five times until the ring spins purple to reset the device.
If white pulses appear, they indicate specific issues such as Wi-Fi or server connection errors.

10. Does GEST have an emergency function?

Yes. Every button supports two-way emergency signalling, and staff can trigger a discreet warning on one button or several at once.

11. Is there a crew-facing app for GEST, separate from the guest app?

Yes. Crew use the GEST Service App to manage incoming calls, accepted requests and button status, while guests use the separate GEST Connect App on their own devices.

12. Can GEST calls be routed to specific staff?

Yes, through GEST Manager. Each button’s calls can be assigned to particular staff, with the Chief of Staff always receiving every call as a fallback.

13. Does GEST work with an open API?

Yes. Alongside native OMNIYON integration and a Crestron module, GEST offers an open API for connecting into other onboard systems.

14. Can GEST show alerts from other onboard systems?

Yes, with GEST Alarms activated. Alerts from other systems appear in the same view as GEST’s own calls.

15. Can a GEST button’s settings be copied to another button?

Yes. A button’s configuration can be exported and re-imported, useful for setting up new vessels in a fleet or replacing hardware quickly.

GEST CONNECT APP
1. What is the GEST Connect App?

GEST Connect is the digital version of the GEST Service Call System. It lets guests and staff manage service requests, chat, and share updates through a simple app on phones or tablets. It can be used on its own or alongside the physical GEST button.

2. How does the GEST Connect App work?

GEST Connect connects guests directly with the service team via a secure, private network. Guests can make service requests, chat with staff, receive updates, or share images and videos, all within a single, elegantly designed interface.
The app can operate as a stand-alone solution or as a companion to the physical GEST button, offering a unified, end-to-end service experience.

3. How do guests access the app?

Guests scan a unique QR code given by the crew or staff. This connects them instantly to the system without requiring them to share phone numbers or personal information.

4. Can the GEST Connect App be used without the physical GEST button?

The app can be used standalone to submit and manage service requests. When used with the GEST button, they work together to deliver a complete service experience.

5. What are the main features of the GEST Connect App?

GEST Connect offers a comprehensive range of advanced features designed for efficiency, elegance, and personalisation, including:
– Instant service requests
– Private, secure chat between guests and staff
– Image, video, and voice message sharing
– Personalised preferences per guest
– Real-time service notifications and updates
– Service announcements from crew or management
– Works both online and offline for continuous functionality

6. How does GEST Connect handle multiple service requests at once?

The app consolidates all service requests in one place, enabling staff to manage multiple tasks simultaneously and easily track progress.

7. Does the GEST Connect App protect guest privacy?

The app’s communication and access system is built to safeguard user data and identities. Guests can interact with the crew without sharing personal phone numbers, ensuring a completely private and professional experience.

8. Can the app be customised for each yacht or property?

The app can be branded with your colours, logo, and layout to fit your yacht or property’s look and style.

9. How can  GEST Connect integrate with existing systems?

It integrates with physical GEST buttons and other automation or service systems, keeping everything connected and easy to manage from a single place.

10. How is GEST Connect installed?

Download GESTConnect from the App Store or Google Play.
Then scan your QR code and follow the on-screen steps. The setup takes only a few minutes.

11. How can staff send updates or announcements to guests?

Crew or property staff can send service announcements, such as dining invitations, event reminders, or maintenance notices, directly to selected guests or groups through the app, maintaining smooth, discreet communication at all times.

GEST PORTAL MANAGER
What is the GEST Manager Portal?

The GEST Manager Portal is a powerful browser-based tool designed to streamline the management and monitoring of your GEST system. It enhances operational efficiency and visibility by offering:
Real-time monitoring of incoming service calls and response times
Device tracking, including online status, battery level, firmware version, and connectivity
Room and user activity overviews with live status updates
Direct messaging, reply to GEST Connect App messages straight from the browser
Customisable configurations to fit specific operational requirements
With the Manager Portal, crew and management can oversee and optimise service delivery from any workstation, ensuring exceptional responsiveness and consistency across the entire operation.

How long does it take to deploy the Portal Manager?

This is installed along with the server; activating it is a matter of activating the license.

What do I need to install the Portal Manager?

You’ll need a GEST server, either local, virtual, or cloud-based, and a computer or tablet with a web browser. A stable internet or network connection is also required. Our Support team will activate the licence of the software.

How do I log in to my devices in Portal Manager?

After the license for GEST Manager has been activated, you can log in using the same credentials used for the app’s administrator user.

OMNIYON
1. What is OMNIYON?

OMNIYON is a system that combines entertainment, comfort controls, and service management into one easy-to-use platform. It’s designed for use on superyachts, in private homes, or hotels, allowing you to control your surroundings from a single device.

2. What makes OMNIYON unique?

OMNIYON brings everything together in one place, there’s no need for separate systems. It offers:
– A clear and straightforward interface
– Full control of entertainment and comfort settings
– Access from iPhone, iPad, or the AVA remote
– Reliable performance proven on luxury yachts and properties
– Extra features such as “Play on Tablet,” Mirror GUI, and app access

3. How does OMNIYON work?

OMNIYON integrates all your media and control systems into a single hub.
From the same screen, you can:
– Watch live TV or stream music and videos
– Adjust lighting, blinds, or temperature
– View CCTV and information feeds
– Control devices like Apple TV or Chromecast
– Make service calls or manage onboard systems

You can use it through the OMNIYON app or the AVA remote, with instant response and feedback.

4. What is MediaMatch?

MediaMatch is OMNIYON’s built-in search tool. It combines results from streaming services like Netflix and YouTube, so you can find and play content without switching between apps.

5. Does OMNIYON support voice control?

Yes, OMNIYON includes Alexa voice control integration. You can say commands such as: “Play my movie in the main salon” or “Dim the lights in the sky lounge”.

6. Which hardware do I need to install OMNIYON?

OMNIYON can run on standard enterprise hardware. It can be installed by YachtCloud, either locally or remotely. No special hardware is required.

7. How can OMNIYON be integrated into existing systems?

Yes. OMNIYON is built to work with your current AV network, smart home setup, or IT systems. It reduces the need for additional equipment and ensures consistency.

8. What devices can I use with OMNIYON?

OMNIYON is compatible with:
– Apple devices: iPhone, iPad
– AVA remote control: purpose-built for luxury environments
– Touch panels and displays integrated into your AV/IT system (Crestron integration)

9. Can OMNIYON be used across multiple properties or environments?

OMNIYON is designed for multi-environment use, delivering a consistent user experience across yachts, villas, and hotels.

10. How quickly can OMNIYON be deployed?

Deployment is fast and efficient because OMNIYON is software-based; it can be remotely configured and installed.

11. What does “Intuitive Control” mean in OMNIYON?

It means OMNIYON is designed to be simple to use. The layout is clear and responsive, so guests and staff/crew can use it.

12. What control comfort features does OMNIYON have?

Lights, curtains/blinds and climate can be controlled across the main zone and any subzones, with native integration for systems including Lutron and KNX.

13. Does OMNIYON support voice control?

Yes, through Amazon Alexa integration, guests can control lights, blinds, climate and scenes by voice alongside the standard touch interface.

13. Can OMNIYON integrate with a Kaleidescape system?

Yes. Kaleidescape integrates directly into OMNIYON, so a local movie library sits alongside streaming content in one interface.

14. Does OMNIYON work with Crestron or other control systems?

Yes. OMNIYON is built to integrate with major third-party control platforms, including Crestron, Savant and AMX.

15. What is OMNIYON Manager?

OMNIYON Manager is the web-based dashboard behind every OMNIYON installation, covering content management, device status, user profiles, and onboard operational settings such as NMEA data and PA/GA management.

16. Can OMNIYON Manager show the status of every connected device?

The dashboard gives a live overview of every connected device, useful for spotting issues before they reach a guest-facing screen.

17. Does OMNIYON Manager handle anything beyond entertainment?

es. Alongside media and automation, it covers PA/GA system management, NMEA data, and RF distribution, the operational side of running an OMNIYON installation.

18. Does OMNIYON support karaoke?

Yes. Karaoke is fully integrated into OMNIYON, connecting a Yamaha DSP, Apple TV and NVX matrix behind the scenes. Crew and integrators configure it once through OMNIYON Manager; guests start it with a single tap on the home screen.

CREWBOARD
1. What is CrewBoard?

CrewBoard is a digital crew and visitor management system for superyachts, residences, and private facilities. It replaces paper lists and whiteboards with an easy-to-use system that shows who is on board in real time, even without an internet connection.

2. What makes CrewBoard different?

CrewBoard combines simplicity with reliability. It’s as easy to use as a traditional board, with added digital features that improve safety and efficiency.
Key benefits:
– Works online and offline (it must remain connected to the server)
– Real-time tracking of crew and visitors
– Simple sign-in and sign-out
– Emergency muster list
– Works across multiple devices with automatic syncing

3. How does CrewBoard work?

CrewBoard runs on phones, tablets, or computers. It shows a live list of everyone on board, including crew, subcontractors, and visitors. Authorised users can update or manage entries using a secure PIN code.
All changes sync automatically when online, but the system continues to work, usually if offline.

4. How does CrewBoard improve safety and efficiency?

CrewBoard gives an instant overview of everyone on board. In an emergency, crew members can mark themselves or others as “safe” with a single tap. This helps confirm everyone’s status quickly and supports safety checks and procedures.

5. What is the Visitors Module?

The Visitors Module helps manage guests or contractors professionally. You can:
– Create different sign-in forms
– Record visitor details and documents (such as NDAs or ID)
– Use quick sign-in/out options
– Print visitor badges
– Export visitor data for reports or security checks
It ensures a smooth, secure visitor experience.

6. Can CrewBoard handle different departments?

Yes. You can create separate pages or categories for departments or groups. Switching between them takes just one tap, making navigation simple.

7. What happens when a crew member goes on leave?

CrewBoard allows you to disable crew members who are on leave without deleting their profiles. When they return, their access can be re-enabled instantly, no need to re-enter credentials or details.

8. Who controls CrewBoard access?

Access is managed by authorised users with PIN codes. Only these users can modify crew lists or visitor entries, helping keep the system secure and accurate.

9. What type of server does CrewBoard use?

CrewBoard can run on a local server for onboard control or on a cloud server for remote access and device synchronisation. You can choose whichever setup best fits your operation.

10. How does CrewBoard handle emergencies?

In an emergency, you can open the muster list with one action. It shows everyone on board and lets you mark each person as “safe” or “unaccounted” in real time.

11. Can you export data from CrewBoard?

Yes. You can export crew and visitor data, including time on board, leave records, and signed documents, for reports or audits.

12. How often is CrewBoard updated?

There is no set update schedule; for your local systems, you can request an update at your convenience to avoid operational interruptions.

13. Can CrewBoard help with emergency musters?

Yes. Emergency mode gives a focused headcount view for crew status, and the digital Muster List (Advanced & Plus tiers) keeps a ready record for drills and real emergencies.

14. Does CrewBoard work differently while the yacht is underway?

The Underway feature (Advanced & Plus tiers) tracks crew status specifically for when the yacht is at sea, rather than alongside.

15. Can visitors be screened before boarding?

Yes, with the Visitor Management module (Plus tier). An inspection check can be applied to boarding, sign-up, or both, with results filterable and exportable to PDF or CSV.

16. Can CrewBoard manage more than one yacht at a time?

Yes, with the optional Fleet sync module, which keeps crew and visitor data synchronised across every yacht in a fleet, built for yacht management companies overseeing multiple vessels.

17. What’s the difference between CrewBoard’s tiers?

Standard covers real-time crew presence, sign-in/out, emergency mode, and offline operation. Advanced adds the Muster List, Underway feature, and Lunch Board. Plus adds full Visitor Management, including custom sign-up forms and inspection checks.

LAUNDRYBOARD
1. What is LaundryBoard?

LaundryBoard is a digital laundry management system made for superyachts, private homes, and boutique hotels. It helps track, record, and manage clothes efficiently from collection to return, keeping everything organised and traceable.

2. What makes LaundryBoard unique?

LaundryBoard combines ease of use with detailed tracking.
Main features:
– Full garment logging and tracking
– Works with or without an internet connection
– Secure local data storage
– Option to add photos for garment records
– Wardrobe management for guests and owners
– Automatic alerts for overdue items

It helps reduce errors and ensures every item is accounted for.

3. How does LaundryBoard work?

LaundryBoard runs through a web app on a tablet or computer. Each crew member logs in with their own credentials, so all actions are recorded under their name.
You can record details such as:
– Owner or guest name
– Garment type and condition
– Care notes or special handling instructions
– Photos of the garment
– Current status (in wash, ready, delivered)
This creates a clear record of each item throughout the process.

4. Does LaundryBoard require an internet connection?

Yes. When run on a local onboard server, LaundryBoard needs no internet connection or data usage, so it keeps working exactly as expected while underway.

5. Can I track laundry down to the exact drawer or shelf?

Yes. Cabins can be broken down into wardrobes and sections, so a garment can be logged to the precise spot it belongs in, not just its cabin.

5. How does LaundryBoard improve efficiency?

It reduces manual errors by keeping all information in a single system. Staff can quickly see each item’s status, receive reminders for overdue items, and access complete records for reference or reports.

6. How does it track damaged or problem garments?

Users can upload photos of garments before washing. These images serve as proof of any existing damage, helping prevent confusion or disputes later.

7. How is accountability maintained?

Each user has their own login. Every action, from logging an item to marking it delivered, is recorded under that user’s name. This creates a clear audit trail.

8. What is the Wardrobe Management feature?

This feature helps keep the guest’s or owner’s wardrobes organised. You can:
– See where each garment is (washing, ready, or stored)
– Reuse saved entries for regular items
– Keep wardrobe lists up to date
It ensures nothing gets misplaced and helps manage large wardrobes easily.

9. How is data secured on LaundryBoard?

All data is stored securely, access is restricted to authorised users, and all actions are logged in real time.

10. How does LaundryBoard reduce handling errors?

By recording every step digitally and storing all details in one place, LaundryBoard eliminates paper notes and reduces the risk of mix-ups or missed items.

11. What do I need to get started with LaundryBoard?

Nothing beyond a browser-enabled tablet or desktop. LaundryBoard runs as a cloud solution or on a secure local server, whichever suits how the yacht or property operates.

12. What happens if a laundry item is overdue for return?

LaundryBoard notifies staff automatically, so nothing is left waiting without anyone noticing. This can be configured on or off to suit the crew’s workflow.

13. Can more than one crew member use LaundryBoard at once?

Yes. Every user signs in with their own PIN, and administrators can create new accounts, grant admin rights, or reset PINs as the crew changes.

ECHO
1. What is ECHO?

ECHO is a network and device management system designed for superyachts, private estates, and luxury properties. It lets engineers and ETOs control who can access the onboard network and which devices can use features like AirPlay or Chromecast.

2. Why is ECHO important for yachts and luxury spaces?

ECHO gives precise control and privacy across complex networks. It ensures that:
– Only approved devices can connect
– AirPlay and Chromecast access is limited to authorised users
– Each guest or crew member only sees devices relevant to them
– Privacy and security are always maintained

3. How does ECHO work?

ECHO runs through a web-based control panel. From there, administrators can:
– Register and approve devices
– Set user permissions
– Control AirPlay and Chromecast visibility
– Turn access on or off instantly
This provides complete control over all connected devices and networks from a single location.

4. What are the key benefits of using ECHO?

ECHO provides:
– Central control of all Wi-Fi networks
– Device approval (unregistered devices can’t connect)
– Private streaming for AirPlay and Chromecast
– Custom guest access with codes or pre-approved devices
– Quick device searches by name, MAC address, or PIN
– Group control for streaming devices
It helps keep networks organised, secure, and easy to manage.

5. How does ECHO protect privacy onboard?

ECHO hides devices that users aren’t authorised to see. Guests and crew can only view or connect to their assigned devices, preventing accidental streaming to the wrong screen and keeping data private.

6. Can unregistered devices connect to the network?

No. Even with the Wi-Fi password, a device must be registered and approved through the ECHO portal before it can connect.

7. What is “network segmentation,” and why is it important?

Network segmentation is the process of dividing a single Wi-Fi network into separate sections, such as for crew, guests, and technical systems.
This helps to:
– Keep data private between users
– Prevent interference or unauthorised access
– Improve performance for critical systems
It’s key to maintaining both privacy and reliability.

8. How is ECHO managed?

ECHO is controlled through a secure online dashboard. From this panel, administrators can:
– Add new devices
– Edit permissions
– Monitor network activity
– Manage groups or network zones
The interface is simple and made for quick use by ETOs and engineers.

9. How does ECHO manage AirPlay and Chromecast access?

ECHO lets administrators decide who can see or use specific streaming devices.
For example:
– Guests only see their own TVs or speakers
– Crew and technical systems are kept separate
This keeps streaming private and well organised.

10. Can ECHO manage several networks or devices at once?

Yes. ECHO is designed for large-scale deployments with multiple networks. It supports:
– Unlimited registered devices
– Group control of streaming devices
– Instant activation or removal of users
This makes it suitable for superyachts, multi-deck properties, and large estates.

11. How can guests or new users access the network securely?

Guests can connect using:
– Custom registration portals
– Access vouchers or codes
– Pre-approved MAC address entries
This makes onboarding simple while keeping complete administrative control.

12. How do guests get network access with ECHO?

Guests connect through a self-service registration portal, or with a time-sensitive voucher that expires automatically, no need for crew to configure each device by hand.

13. What happens to a crew member’s network access when they leave?

Their devices can be removed or blocked immediately, without changing the network password for anyone else on board.

14. Can crew see all the devices connected to the network?

Yes. ECHO’s device overview dashboard gives a centralised view of every registered device, organised by network segment.

15. Does sharing the Wi-Fi password give access to everything?

No. Knowing the password alone isn’t enough to reach restricted, higher-priority networks such as owner or crew segments, every device still needs to be registered and approved.

YIS
1. What is YIS?

YIS (Yacht Information System) is a digital platform that shows real-time information about your yacht, such as its position, route, weather, and technical details. It can be displayed on TVs or used interactively on tablets and other devices.

2. Is YIS a stand-alone system?

s. YIS runs as a software-only solution and doesn’t require extra hardware. It can work independently through a web browser or integrate with your yacht’s existing AV system. A YIS kiosk can be added if you want to show it on onboard TVs.

3. What hardware is needed to run YIS?

YIS itself doesn’t need any special hardware. It works on tablets, touchscreens, or computers.
A YIS kiosk can be added to display on multiple TVs.

4. Can YIS be customised for each yacht or owner?

Yes. YIS can be tailored to match your yacht’s style and layout.
You can choose which data to show, how it is displayed, and which features to include.

5. What information does YIS display?

YIS shows key information about the yacht and its journey, such as:
– Current position and route
– Navigation and bridge data
– Weather and sea conditions
– Technical system details
– Voyage progress and destination
All data is presented in clear visualisations or 3D animations.

6. Which devices can I use YIS on?

You can access YIS through:
– TVs (using the YIS player)
– iPads
– Touchscreens around the yacht
– Any web browser
This means it’s available anywhere on board.

7. How can I get started with YIS?

You’ll be asked to fill out a short form with your yacht’s details and preferences. Once submitted, YachtCloud will configure YIS for you and deliver a ready-to-use version within a few weeks.

8. Can YIS connect to other systems?

Yes. YIS can integrate with existing AV systems, including OMNIYON and other YachtCloud products. It’s designed to work with both new and existing setups.

9. Does YIS need an internet connection?

No. YIS runs on your local network, so it continues to work even without internet access. When online, it can update live data such as weather or cloud-based information.

10. What languages does YIS support?

YIS can be configured in multiple languages and can also include your own branding, colours, and layout preferences.

11. How long does installation take?

Once configuration details are confirmed, YIS can be delivered and ready to use within weeks.
Deployment is quick and straightforward. YIS requires a NMEA/Modbus module to retrieve data.

12. What can guests see in YIS?

Real-time vessel information on arrival, a live itinerary and route map, yacht specifications, a 3D visualisation of the vessel, media galleries, the daily calendar, crew introductions, and the chef’s menu, all from one guest-facing platform.

13. Is YIS available as an app, or only as a TV channel?

Both. YIS runs as a TV channel and as an app, so guests can access it on any TV or tablet on board.

14. Can we add custom video content to YIS?

Yes, as an optional add-on. YachtCloud can produce bespoke video content for the yacht, itinerary, or guest experience, priced per hour of production.

15. Does installing YIS require special hardware?

No. YIS is designed for easy integration into existing AV hardware and interfaces already on board.

16. Can YIS show real-time engine or mechanical data?

Yes, as optional add-ons. Modbus Engine Data Integration brings in real-time engine performance data, and the Yacht Mechanical Components Exploration add-on presents an interactive 3D breakdown of key mechanical systems.

Upgrade the luxury experience with support from the YachtCloud team.

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