Author: Lucie

How GEST Elevates Your Guests’ Cruise Experience
On a cruise, guest satisfaction is everything. Exceptional service is what turns a good voyage into an unforgettable one. Yet, even the most attentive crew can struggle with missed requests, unnecessary interruptions, or outdated communication systems. This is where GEST, a luxurious service call system, comes in.
GEST is designed to help crew members provide high-level, personalised service by streamlining communication and making interactions seamless, discreet, and reliable. Here’s how it can transform your guests’ cruise experience.
Seamless, Smarter Communication
GEST button with glasses of champagne
GEST allows guests to communicate with crew instantly, without needing to leave their cabin or interrupt other activities. Requests are delivered directly and discreetly to staff, enabling immediate response without disrupting the flow of the cruise.

Key Benefits:

Discreet requests: Guests can call for service without drawing attention.

Immediate alerts for staff: Reduces missed requests and ensures prompt attention.

Improved operational flow: Crew can manage requests efficiently, avoiding unnecessary interruptions.

By enabling seamless communication, GEST ensures guests feel cared for while maintaining the elegance and tranquillity of the cruise environment.
Eliminates Missed Requests
Traditional service systems can be bulky, unreliable, or outdated, leading to delays and frustrated guests. GEST is engineered to prevent this, ensuring every request reaches the right crew member instantly.

Key Benefits:

Reliable delivery: Requests are never lost or overlooked.

Faster response times: Guests receive service more quickly.

Higher guest satisfaction: Eliminating missed requests builds trust and enhances the onboard experience.

With GEST, cruise operators can provide the kind of attentive service that differentiates luxury voyages from standard experiences.
Reduces Unnecessary Interruptions
Interruptions can affect both guest comfort and crew efficiency. GEST streamlines communication so crew members only attend to requests when needed, avoiding constant checks or disruptions in guests’ private time.
Key Benefits:
- Peaceful guest environment: No intrusive knocks or calls.
- Optimised crew workflow: Staff can prioritise tasks effectively.
- Enhanced overall service quality: Guests receive timely attention without an overbearing presence.
This system creates a smoother, more refined atmosphere onboard, aligning perfectly with the expectations of luxury cruise guests.
Luxurious, Minimal Design
GEST combines advanced technology with elegant design, ensuring it fits seamlessly into a luxury cruise environment. Unlike other systems that can feel industrial or intrusive, GEST’s discreet appearance maintains the aesthetic of your cabins and public spaces.
Key Benefits:
- Stylish and unobtrusive: Blends with luxury interiors.
- Intuitive to use: Guests can make requests easily without complicated instructions.
- Trustworthy experience: Reliable and secure, giving guests confidence in the service.
The design of GEST reflects the sophistication expected in high-end cruise settings, adding to the perception of luxury and attention to detail.

Enhances Crew Efficiency and Guest Satisfaction
By centralising service requests and delivering them in real-time, GEST allows crew to work more efficiently while providing attentive service. This means more time for personalised interactions, proactive care, and ensuring every guest feels valued.
Key Benefits:
- Streamlined staff communication: Crew members know exactly where attention is needed.
- Reduced stress and errors: Fewer missed requests and miscommunications.
- Elevated guest experience: Guests receive prompt, attentive service without effort on their part.
In short, GEST empowers staff to exceed guest expectations consistently.
October 7, 2025
Transform Boutique Hotel Service with GEST
The Ultimate Luxury Call Button
In the world of boutique hotels, every detail matters. From the curated artwork on the walls to the softness of the linens, your guests notice and remember each touchpoint. However, there’s one experience that often defines a stay more than anything else: service.
Enter GEST, the luxurious service call button designed to transform how boutique hotels, penthouses, and exclusive residences deliver exceptional service.
With GEST, seamless assistance is only a tap away, elevating both guest satisfaction and staff efficiency.
Why Service Matters More Than Ever
Today’s travellers aren’t just looking for a place to sleep; they’re searching for an experience. Boutique hotels thrive on personalisation, intimacy, and attention to detail. Guests expect staff to anticipate needs before they’re voiced; yet, at times, even the most attentive teams can be stretched thin.
GEST bridges this gap. It empowers guests to request assistance discreetly and immediately, while allowing staff to respond efficiently and elegantly. No more missed calls, frantic hallway chases, or interruptions in private conversations. With GEST, luxury service becomes effortless.
The GEST Difference: Simple, Sophisticated, Smart
At first glance, GEST may appear as a sleek, unassuming button, but its impact is far-reaching. Here’s why boutique hotels are increasingly seeing GEST as a game-changer:
1. Immediate Assistance at the Touch of a Button

Imagine a guest relaxing in a suite after a long day, wishing for extra pillows or a refreshing drink.
With GEST, help is just a tap away. Unlike traditional phone calls or messaging apps, the button provides instant notification to the right staff member, ensuring requests are fulfilled promptly and seamlessly.

2. Discreet Service

Luxury isn’t just about speed; it’s about subtlety. Guests want assistance without feeling intrusive or demanding.
GEST delivers this discretion perfectly, preserving the calm and private atmosphere that boutique hotels pride themselves on.

3. Customisable and Versatile

Whether your property is a boutique hotel with multiple floors, a penthouse with a private butler, or an exclusive resort villa, GEST adapts to your needs.
The system can be tailored to notify specific staff members based on location, role, or type of request. This ensures that your team is always optimally deployed, saving time and reducing operational stress.

4. Enhancing Staff Efficiency

A happy guest is the ultimate goal, but a satisfied team is essential too. GEST streamlines communication, reducing the number of interruptions and unnecessary back-and-forths. Staff can prioritise requests, respond swiftly, and focus on delivering personalised service rather than chasing messages or walking across the property to check on requests.

A Luxurious Touch for Boutique Hotels
Boutique hotels often distinguish themselves through thoughtful details and unique experiences.
Installing GEST is more than a convenience; it’s a statement. Here’s how it elevates the guest experience:
- Personalisation: Guests feel attended to on demand, heightening the sense of care and attention.
- Privacy: VIPs and high-profile visitors can request services discreetly, without drawing attention.
- Consistency: Every request is logged, reducing errors and ensuring a consistently high standard of service.
In short, GEST transforms routine service into an art form.
Beyond the Hotel Room: Penthouses, Yachts, and Exclusive Residences

Boutique hotels aren’t the only space where GEST shines. Penthouses with private butlers, luxury yachts, and private estates benefit enormously from on-demand service systems. Guests can request food, drinks, or amenities anywhere on the property without leaving their private space.

For example, imagine a guest aboard a private yacht: instead of signalling a crew member manually or using multiple devices, a single discreet button summons exactly what they need. This level of sophistication reinforces the feeling of exclusivity and luxury, making every stay or voyage truly memorable.

Tailored Solutions with YachtCloud

YachtCloud, the company behind GEST, also offers specialised development for bespoke requirements.
Boutique hotels or penthouses can request customised workflows, integrations with existing hotel management systems, or even unique notifications for different levels of staff.

Whether it’s integrating with room service, housekeeping schedules, or security systems, YachtCloud ensures that GEST isn’t just another gadget; it becomes a fully integrated part of your service philosophy.

Why Guests and Staff Will Love It
GEST delivers benefits on two fronts:
For Guests:
- Immediate, reliable service at the touch of a button.
- A sense of being cared for without intrusion.
- An elevated experience that feels modern, seamless, and luxurious.
For Staff:
- Optimised workflows and clear task management.
- Reduced unnecessary interruptions and miscommunications.
- A professional, efficient way to manage requests and enhance guest satisfaction.
The result is a smoother, more enjoyable stay for guests and a more organised, stress-free environment for staff—a win-win scenario.
Implementing GEST in Your Property
Adding GEST to your boutique hotel, penthouse, or luxury residence is straightforward. The system is designed for minimal disruption and maximum impact. Buttons can be discreetly installed in rooms, suites, common areas, or private spaces, and staff notifications can be tailored to roles, schedules, and locations.
With a combination of intuitive technology and luxury design, GEST integrates seamlessly into your property’s aesthetic. Guests interact with elegance, and staff operate with efficiency without ever compromising the boutique charm of your space.
Lounge in Six Senses Duxton Boutique Hotel in Chinatown, Singapore, Asia
The Future of Boutique Hotel Service
The hospitality industry is evolving, and luxury service is no longer just about the human touch; it’s about enhancing human touch with intelligent, seamless technology.
GEST represents this evolution. It’s not replacing your team; it’s empowering them to deliver exceptional service effortlessly, improving the overall experience for both guests and staff.
For boutique hotels, penthouses, and any high-service environment, GEST offers a simple yet transformative opportunity: to elevate service from excellent to extraordinary. By providing immediate, discreet, and personalised assistance, your property becomes synonymous with seamless luxury and thoughtful innovation.
Installing GEST isn’t just about convenience; it’s about redefining the standard of service. Boutique hotels and exclusive residences that embrace this technology offer guests not only comfort but a memorable experience, while staff enjoy smoother, more rewarding workflows. With GEST, luxury service isn’t just promised, it’s delivered, one tap at a time.
October 7, 2025
How GEST Service Call Buttons Enhance Staff Efficiency in Luxury Villas & Estates
In the world of high-end villas and luxury estates, every detail matters. Guests expect seamless service, discreet solutions, and uncompromising quality. That’s where GEST, the service call button designed specifically for luxury properties, comes into play. Unlike generic, plastic call systems, GEST offers an elegant and minimalist solution that blends effortlessly into premium environments while delivering powerful functionality.
Why Luxury Villas & Estates Need an Innovative Service Call Button
Running a luxury property means balancing guest expectations with staff efficiency. Guests often value privacy, exclusivity, and immediate service. Traditional methods like phone calls, apps, or basic call buttons either complicate the process or fail to match the refined aesthetics of high-end interiors.
The GEST Service Call Button provides a bridge: a luxurious yet simple device that ensures guests receive what they need without friction, while staff can respond swiftly and effectively.
Key Features of GEST That Redefine Guest Service
1. Minimalist, Elegant Design
Unlike utilitarian call buttons typically made of plastic, GEST’s sleek and discreet form factor enhances rather than detracts from luxury décor. Its aesthetic superiority makes it ideal for premium villas, penthouses, and estates where design and functionality must go hand in hand.
2. Single-Purpose Simplicity
No touchscreens. No clutter. No learning curve. GEST is designed for one purpose: instant guest-to-staff communication. Guests don’t need to navigate apps or complex systems, ensuring a frictionless experience.
3. Out-of-the-Box Reliability
GEST requires no setup, apps, or configuration. It works immediately upon installation, making it perfect for villas and estates that need quick deployment without compromising quality.
4. Multi-Touch Customisation
Luxury guests often have varied needs. With GEST’s multi-touch functionality, different tap patterns can signal different services:
- A single press for standard assistance
- A long press for emergency alerts
- Double-taps for food, drinks, or housekeeping requests
This ensures precision communication, reducing staff confusion and improving response times.
How GEST Improves Staff Efficiency in Luxury Villas
In high-end hospitality, efficiency is everything. A well-timed staff response can turn a good stay into an exceptional one. GEST optimises workflows by:
- Eliminating delays caused by phone calls or app notifications
- Providing clear, direct signals for staff prioritisation
- Reducing guest frustration with faster, tailored responses
- Allowing staff to anticipate and organise service requests more effectively
This translates into seamless operations, happier guests, and higher service standards.
Why GEST is the Perfect Fit for High-End Properties
GEST isn’t just another call button. It’s a premium lifestyle product designed to integrate into the world’s most exclusive properties. For luxury villa managers, estate owners, and hospitality professionals, it ensures that every guest request is handled with discretion, elegance, and speed.
Whether for a private villa retreat, luxury estate, or exclusive guest residence, GEST elevates the way service is delivered.
September 16, 2025
Press for champagne: The superyacht service solution you never knew you needed

Press Release | Boat International
14 August 2025 • Written by Hannah Rankine for YachtCloud

Service should be seamless on board superyachts. Yet one unsightly detail kept catching the eye of YachtCloud founder and managing partner André Klepper. His answer, GEST, is a discreet superyacht service call system that transforms guest-crew communication. BOAT finds out more…

It started with a small but persistent irritation. “I kept noticing the same thing every time I stepped onto a yacht,” recalls Klepper. “Everything was beautifully designed, except the controls. You’d have these high-end, multi-million-dollar boats, and then you’d see these cheap plastic buttons stuck around the cabin. It just didn’t make sense.”

Along with his co-founder, Arjan, Klepper began a years-long process to fix it. “It took almost five years of trial and error, testing different button sizes, layouts, materials and feedback types until we got it right,” he says. “It wasn’t quick, and it wasn’t easy, but we ended up with something that felt like it belonged on a proper yacht.”

That “something” became GEST, a premium service call system designed specifically for the luxury yachting market. “We were fortunate that the first few boats gave us a shot when we had very little to show besides a rough prototype and an idea,” Klepper adds. Word-of-mouth took it from there.
How it works
GEST is a tactile, highly customisable service call button that allows guests to request assistance with a single touch. Each one can be tailored to the yacht’s identity, from the material of the ring and surface finish to leather inlays, laser engravings and even multi-touch features. The GEST Connect App offers the same functions in a digital format, running on phones or tablets, with the added bonus of two-way chat between guests and crew.
GEST is generally installed in all the key guest areas on board, such as the main saloon, owner’s suite, guest cabins or out on deck. Press the button and it glows a purple hue while sending an instant notification to the crew’s connected device, whether a smartwatch, tablet, phone or VHF. When a crew member accepts the request, the light turns green, reassuring the guest that help is on the way. Once fulfilled, the light turns off.
Behind the scenes, the Manager Portal keeps everything organised, allowing crew to monitor all calls, track response times and ensure service levels are maintained. Meanwhile, the Crew App streamlines the response process by making it easy to see and manage requests in real time.
Installation is simple and straightforward. Every button is quality checked in-house by YachtCloud before it leaves the workshop. On board, it’s simply linked to the yacht’s Wi-Fi and assigned to a location via the GEST app.
“Choosing GEST has been absolutely the right decision in terms of quality, setup and perfect design matching the superyacht standards,” says the captain of 66.4-metre OKTO.

“The GEST Connect App has really changed how we work, and we can’t imagine using anything else. We highly recommend it for any yacht that wants to make guest and crew interactions easier and better.” Chief Stewardess 50M Motor Yacht
Meanwhile, the chief stewardess of a 50-metre motor yacht credits the digital version with transforming daily operations.
For Klepper, GEST is about ensuring every detail on board reflects the yacht’s overall service standard. Installed on some of the world’s most prestigious yachts, GEST has proven that even the simplest innovations can have a big impact.
For a limited time, YachtCloud is offering 10 per cent off the Manufacturer’s Suggested Retail Price (MSRP) on any GEST system purchased before 30 September 2025.
To learn more or place an order, get in touch with the YachtCloud team.
Sponsored content created for YachtCloud

August 21, 2025
GEST Button | The Hidden Service Solution for Luxury Residentials
In luxury residential and high-end properties, exceptional service is a non-negotiable standard. Whether in villas, palaces, or boutique service residences, seamless communication with staff elevates the living experience. The GEST Button is a discreet, design-integrated service call system that transforms how owners, guests, and house employees interact.
Why Luxury Properties Need a Hidden Service Call System
For luxury properties, style and service must work in harmony. The GEST Button is a hidden service feature that integrates with interiors, allowing requests to be made without visible disruption to the property’s design.
From Coffee to Chauffeurs, Service at the Press of a Button
With the service call button, residents can:
- Request their butler for coffee or refreshments.
- Ask the house manager to arrange transportation.
- Remind staff to feed pets.
- Coordinate private events and dinners.
This call system enables instant, silent, and efficient communication, whether in the living room, garden, pool area, or guest suite.
How the GEST Button Supports Property Managers
For property managers handling luxury villas or estates, the GEST Button reduces delays, streamlines staff response, and ensures tasks are completed without repeated follow-ups. It’s a service call system that enhances operational efficiency and guest satisfaction.
Enhancing the Owner’s Experience
Luxury service is about effortless living. The GEST Button ensures owners can summon assistance without picking up a phone or leaving their seat—maintaining privacy and delivering prompt service every time.
Discreet Design for High-End Living
Placed strategically throughout the property, the GEST service call button blends with the décor, becoming an invisible yet essential part of the home. Whether in boutique service residences or sprawling luxury villas, it’s the ideal balance between function and elegance.
The GEST Button is more than a call button; it’s a silent enabler of luxury living. For property managers, house managers, and owners alike, it delivers the ultimate in hidden service convenience, redefining luxury residential experiences worldwide.
August 14, 2025