Location: Van Nelle Fabriek, Rotterdam (UNESCO World Heritage Site) 

Role: (Software & Infrastructure) Support Engineer

About us

At YachtCloud, we create technology that surpasses all expectations. From the world’s most iconic superyachts to ultra-luxury private residences and palaces, our products redefine the 21st-century luxury experience. We don’t just provide systems; we deliver “seven-star” digital environments where innovation meets elegance.

We are looking for a Support Engineer who shares our commitment to excellence—someone who can provide impeccable technical support service to the professionals managing our systems on the front line.

The Portfolio You Will Empower

You will be the technical guardian of a sophisticated software suite, ensuring our software, no matter where it runs, remains at the pinnacle of performance:

• OMNIYON: our flagship media and comfort control masterpiece.
• GEST: the world-renowned intuitive service call system.
• YIS & ECHO: next-generation yacht information and network management platforms.
• Operational Excellence Apps: specialised tools like LaundryBoard and CrewBoard that optimise high-end service.

The Challenge

This is not a traditional helpdesk role. You are a critical partner to Technical Officers and ETOs (Electro-Technical Officers) on board the world’s most exclusive vessels and ultra-luxury residences.

• Premium Communication: provide swift, high-level 1st-line support, maintaining professional standards that align with the luxury industry.
• Infrastructure Evolution: proactively manage and execute software and infrastructure updates for existing clients, ensuring their systems are always future-proof.
• Technical Mastery: navigate complex environments using Linux and Docker to deploy and manage containerised solutions across diverse hardware.
• Problem Resolution: diagnose and resolve intricate software interactions, ensuring a seamless experience for owners and guests.
• Hardware support: preparation of the Omniyon players and Gest buttons.

Your Profile

You possess a unique blend of technical “muscle” and a service-oriented mindset.

• The Tech Stack: strong experience with Linux and Docker is essential. You are comfortable at the command line and understand the architecture of modern software deployment. Experience with audiovisual systems is considered a plus.
• Software Specialist: you have a proven track record in software support, with the ability to troubleshoot complex integrations between software, networks, and hardware.
• The Mindset: you are proactive, detail-oriented, and thrive in an environment where “good enough” is never the standard.
• Language: fluency in English is required to support our international clientele.

The Environment

• The Location: work from the Van Nelle Fabriek in Rotterdam—an architectural masterpiece that reflects our own commitment to design and innovation.
• The Impact: your work directly sustains the luxury experience for some of the most discerning individuals on the planet.
• The Team: join a group of innovators who are leading the “revolution” in luxury technology.

Apply Now

Are you ready to explore new depths of luxury technology? If you have the technical expertise and the drive to deliver world-class support, we invite you to join the YachtCloud crew. 

You can contact our recruiter, Oliver Jongma, for more information about the role at [email protected] or at + 31 614592676.